Paid but no receipt from Selar
We understand that there are instances when customers get debited from their bank, but Selar does not send a receipt. In such cases, it means that Selar has not received confirmation of the payment, and we will need to request an update from our payment provider.
To track and investigate this payment, we kindly request that the customer provides the following details:
Email Address of the Payment:
Please provide the email address associated with the payment transaction.
This will help us locate the specific transaction in question.
Payment Proof:
Kindly submit a complete screenshot of the debit transaction as proof of payment.
The screenshot should clearly display the necessary details, including the payment amount, date, and payment reference, if available.
Selar FLW Account Payment Was Made Into (If payment method was transfer):
If the payment was made through a transfer into a Selar FLW account, please provide the relevant account details.
This information will help us trace the payment within our system.
Customer Bank Details:
Please provide your full name, account number, and bank name associated with the payment transaction.
This information will assist us in cross-referencing the payment details with our records.
Once you have gathered the required information, please send it to us for further investigation. You can reach out to us through our support channels or contact us at hello@selar.co
We apologize for any inconvenience caused and assure you that we will work diligently to resolve the issue and provide you with the necessary updates regarding your payment.
To track and investigate this payment, we kindly request that the customer provides the following details:
Email Address of the Payment:
Please provide the email address associated with the payment transaction.
This will help us locate the specific transaction in question.
Payment Proof:
Kindly submit a complete screenshot of the debit transaction as proof of payment.
The screenshot should clearly display the necessary details, including the payment amount, date, and payment reference, if available.
Selar FLW Account Payment Was Made Into (If payment method was transfer):
If the payment was made through a transfer into a Selar FLW account, please provide the relevant account details.
This information will help us trace the payment within our system.
Customer Bank Details:
Please provide your full name, account number, and bank name associated with the payment transaction.
This information will assist us in cross-referencing the payment details with our records.
Once you have gathered the required information, please send it to us for further investigation. You can reach out to us through our support channels or contact us at hello@selar.co
We apologize for any inconvenience caused and assure you that we will work diligently to resolve the issue and provide you with the necessary updates regarding your payment.
Updated on: 20/06/2023
Thank you!