Articles on: Payouts

Unable to Withdraw

We apologize for the inconvenience you are currently experiencing. Here are three possible reasons why you are encountering this error:

Blank Username:

It appears that your username on Selar is currently blank, which is a required field. To resolve this, please go to the following link: https://selar.co/me/settings/store.
Ensure that you fill in your username accurately and save the changes.

Incorrect Bank/MOMO Details:

It seems that your bank details recorded on Selar are not accurate. To rectify this, please verify your current bank details by visiting: https://selar.co/me/settings/payout.
Make sure that your bank information is correctly entered and up to date.

Unavailable Currency for Withdrawal:

The currency you are attempting to withdraw is currently not available for processing. To address this issue, we kindly request you to initiate a chat with us or send an email to hello@selar.co.
Please provide us with the error message you are receiving so that we can assist you further in resolving the currency withdrawal issue.

We apologize for any inconvenience caused and assure you that we are committed to resolving this matter promptly. Should you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Updated on: 20/06/2023

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