Abandoned Transaction

Abandoned Transaction

Did you get amail on "Abandoned transaction"

A number of reasons are responsible for abandoned transaction notifications, First, is that whenever a customer clicks on “buy now” on any of your products, our system considers that a transaction has started hence if the customer does not proceed to payment page, it will still be counted as an abandoned transaction and you will get notified even though the customer did not even try making payment .

Second is if the customer is paying with a card and the transaction times out, this means the customer has spent too much time on the gateway and as such, they will have to try again.

In any of these cases, Selar sends out an automated 15minute and 1 day reminder via email to the customer so they can try again, so it is certain the customer remembers your transaction and can complete the payment right from the email link.

With our customized email settings, you can edit the message that the customer will get for every abandoned sale on your store. Click here to edit this message

Ta-da!

    • Related Articles

    • Paid but no receipt from Selar

      We understand that there are instances when customers get debited from their bank, but Selar does not send a receipt. In such cases, it means that Selar has not received confirmation of the payment, and we will need to request an update from our ...

    • Pay with Transfer

      To pay via bank transfer, Kindly click on "Buy now" on the product page, then proceed to the payment gateway. Here select "pay via bank transfer", after this an account number will be generated for you, with Selar FLW as the account name. (Please do ...

    • How do I receive GBP payouts in the UK?

      Congratulations on making a sale in GBP! For regularity, all our international customers in the Americas, Europe, UK and Asia have the default currency of USD. So even if you’re based in the UK, your Selar wallet currency is in USD. Regardless of the ...

    • Payout/ Conversion structure

      We have people asking how the conversion rates work. For example, a Nigerian merchant who has customers paying in USD or GBP gets their payout after conversion and sometimes the payment is lesser than it should be. When you upload your product on the ...

    • How can I get paid as an Affiliate?

      When a sale is facilitated, you get your commission paid to your Selar wallet based on the payout schedule of the currency. A payout schedule is the time frame it takes for the money to be available after a sale is made. You can check our timelines ...