Paid but no receipt from Selar
We understand that there are instances when customers get debited from their bank, but Selar does not send a receipt. In such cases, it means that Selar has not received confirmation of the payment, and we will need to request an update from our payment provider.
To track and investigate this payment, we kindly request that the customer provides the following details:
Email Address of the Payment:
Please provide the email address associated with the payment transaction.
This will help us locate the specific transaction in question.
Payment Proof:
Kindly submit a complete screenshot of the debit transaction as proof of payment.
The screenshot should clearly display the necessary details, including the payment amount, date, and payment reference, if available.
Selar FLW Account Payment Was Made Into (If payment method was transfer):
If the payment was made through a transfer into a Selar FLW account, please provide the relevant account details.
This information will help us trace the payment within our system.
Customer Bank Details:
Please provide your full name, account number, and bank name associated with the payment transaction.
This information will assist us in cross-referencing the payment details with our records.
Once you have gathered the required information, please send it to us for further investigation. You can reach out to us through our support channels or contact us at hello@selar.co
We apologize for any inconvenience caused and assure you that we will work diligently to resolve the issue and provide you with the necessary updates regarding your payment.
Related Articles
How can I get paid as an Affiliate?
When a sale is facilitated, you get your commission paid to your Selar wallet based on the payout schedule of the currency. A payout schedule is the time frame it takes for the money to be available after a sale is made. You can check our timelines ...
How to give a review on Selar
Before you can give a review, it is assumed that you have purchased a product and has consumed such product or service. If you have, this article is for You! When a customer purchase a product on selar, they get sent the link to their receipt to the ...
How to access a Course bought on Selar
Introduction: Congratulations on your course purchase through Selar! To ensure a smooth access process, we've outlined the steps for you to follow. Whether you're accessing the course for yourself or sharing it with someone else, this guide will help ...
How to manually give access to your course on Selar
If you have a customer who made a payment outside of Selar and you wish to grant them access to their purchase on the Selar platform, follow these two simple steps: Step 1: Grant Access via Email Create a 100% discount coupon: Generate a coupon that ...
How does Selar Work?
Selar: Your Platform for Selling a Variety of Products and Services Selar provides a comprehensive platform where you can sell a wide range of products and services to customers around the world. Whether you have digital products, physical items, ...