Why is my Payout delayed?
Introduction:
At Selar, we recognize the paramount importance of timely payouts for our users. We want to keep you well-informed about recent changes that may impact the processing time of your payouts.
Why Payouts are Delayed:
We sincerely apologize for any inconvenience caused by the delay in payouts. The primary reason behind this delay is the recent launch of our new payout system. In a dedicated effort to enhance efficiency and elevate the overall user experience, we've instituted a 24-hour processing period for all payouts. In contrast to the previous system where settlements were directed to wallets, this new payout method enables users to receive funds directly into their bank accounts at no extra withdrawal charges. This change has been implemented with the aim of reducing overall costs for creators on Selar.
What to Expect:
With the introduction of the new payout system, you can anticipate receiving your payouts within a 24-hour timeframe from initiation. We've streamlined our processes to ensure a faster and more dependable payout experience for our users.
Weekend Payouts:
It's crucial to note that payouts initiated on weekends may experience a slight delay. Our processors operate at reduced capacity during weekends and public holidays, leading to a potential delay in processing. Payouts initiated over the weekend will typically be processed on the following business day, usually Monday.
Our Commitment to You:
We want to assure you that these changes are directed towards providing you with a more efficient and secure payout system. While we understand the significance of timely payments, we appreciate your understanding as we transition to this new and improved process.
How to Contact Us:
Should you have any concerns or specific inquiries regarding your payouts, please do not hesitate to reach out to our dedicated support team on hello@selar.co. We are here to assist you and ensure a seamless experience on Selar.
Conclusion:
Your partnership with Selar is highly valued, and we extend our gratitude for your patience during this transitional period. Our commitment to delivering excellent service remains steadfast, and we eagerly anticipate providing you with an even better payout experience in the future.
Thank you for choosing Selar.
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